How To Become An IT Support Technician

If you would like to become Couno IT Support Essex an IT support technician, here are the steps to follow:

Complete your higher secondary education
Some employers don’t require a college degree to work as an IT technician. Others may prefer someone with at least a secondary education. It can be beneficial if you have studied subjects like computer science or coding at this stage during your higher secondary education.

Consider a college or university degree
Some IT support technicians have a bachelor’s degree. They usually major in computer science, information technology, information science or a related field. Having a degree may put you in a more advantageous situation when it comes to receiving a more impressive salary.

Earn a certificate
While having a degree can be helpful, you may also opt for a certificate after completing your secondary school or get one to augment the degree. Popular online learning platforms offer many courses with certificates for aspiring IT support or helpdesk professionals. You can display these certificates on your resume, which can make them stand out to hiring managers.
Read more:
IT Support Certification: Meaning, Examples And Benefits
IT Support Certifications To Consider: With FAQs

Apply for the role
The next step after completing your education and certifications is to apply for the desired jobs through popular job sites. Considering explore the career pages of the companies that interest you. You can consider working for both IT firms or companies with IT departments that they may require support technicians.

Continue to educate yourself
You may have received a degree or a certificate and become an IT support technician. It can be important to remember that the IT industry progresses at a rapid rate, causing many technologies to become outdated when new technologies get developed and adopted. This can make it beneficial for you to keep updating your knowledge and remain clued up on the latest in technology.
Related: What Is An IT Support Specialist? A Complete Guide
Common Skills For IT Support Technicians
An IT support technician requires a combination of technical and soft skills to excel at their job. Here are some skills that support technicians possess:
Customer service skills: IT support technicians frequently interact and work directly with their customers, which requires effective customer service skills to help them perform better.
Teamwork abilities: Teamwork is a crucial aspect when you work as part of a larger group or team of technicians to help others and learn from them as well.
Communication skills: Working with customers, especially those who lack technical knowledge, means explaining your steps to them in a way that they can understand easily. Also, to educate the clients about how to use their devices the right way, excellent communication skills are a valuable asset.
Up-to-date technical knowledge: Consumers are quick to discard old technology and adopt new ones when they are available in the market. As a technician, you would want to stay abreast with the latest developments in IT and the tech world so that you can better help the customers that come your way.
Organisation skills: Managing and organising your tasks, keeping the records in a systematic manner and maintaining all the devices and their parts requires excellent organisational skills.
Empathy: Customers can show symptoms of panic or anxiety in relation to their gadget or device issues because they lack sufficient understanding and know-how. As a technician, you would want to show empathy towards your customers so that they feel reassured and confident in your ability to resolve their problems.
Problem-solving skills: Identifying the problems and taking the right actions to resolve the specific problems is a special skill that you may possess as a support technician.